Returns & Refunds Policy

 

1. Perishable Goods

Our beef products are perishable, so we cannot accept returns once items have been delivered, in line with UK consumer regulations on fresh food.

 

2. Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Spoiled
• Incorrect

Please contact us within 24 hours of delivery with:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will offer either:

• A full refund, or
• A replacement, where appropriate

 

3. Delivery Issues

If your order does not arrive on the expected delivery date, please notify us within 24 hours. We will investigate with the courier and resolve the issue promptly.

 

4. Quality Concerns

We take pride in our beef. If you are unhappy with the quality, please get in touch within 24 hours of delivery. We review concerns on a case-by-case basis and aim to resolve them fairly.

 

5. Storage Responsibility

Once delivered, it is the customer’s responsibility to ensure the beef is stored correctly (refrigerated or frozen as required). We cannot issue refunds for spoilage due to improper storage after delivery.

 

6. How to Contact Us

Please contact us at:

• Email: [email protected]
• Phone: 07968819134

Include your order number for quicker assistance.